Shipping & Order Processing Policy

Effective immediately, these guidelines are considered part of our Terms & Conditions for our website.  By placing an order with us, you are agreeing to these terms and conditions without hesitation.

Updated 5/27/2019

We recently updated our shipping policy.  Please take a few minutes to read our new streamlined shipping policy:

Before you order with us, please make sure you understand our shipping policies:

  • Our shipping options (First Class, Priority, FedEx, UPS) and associated rates are based on the combined weight of the products that have been ordered
  • Here is our shipping policy:
    • Orders will ship within 7 business days (or sooner) of the order being placed 
    • Emails will be sent with tracking information as soon as the shipping label is printed
    • We run on a very small staff and appreciate your understanding of our shipping policy
    • If you require faster shipping, please email us at hello@monkandmoon.com to see what we can arrange
  • If your order ships with insurance and arrives damaged due to mishandling of the shipping provider, it's the buyer's responsibility to file the insurance claim for reimbursement
  • If you need your order to ship sooner than our normal guidelines, please email us (hello@monkandmoon.com) or contact us directly on Instagram to let us know your request and we will try our hardest to accommodate your expedited shipping request (see below for our contact information)

Our contact information is:

hello@monkandmoon.com

www.instagram.com/monkandmoon

Thank you!