Widerrufsrecht

Updated September 7th 2026, at 11:00am MDT and Will be Considered Part of the Terms and Conditions of this Website going forward Immediately.

We do not cancel orders for any reasons:

Once your order has been placed, we will not cancel the order for any reason.

We Have a Strict No-Return Policy:

Crystals and minerals are very fragile, and may be damaged in transit to your location.  Once the carrier of choice, has scanned the package for delivery, Monk and Moon can no longer be liable for the condition that the package arrives in.  We wrap each item in bubble wrap, tissue paper and use packaging foam to ensure your item(s) stay stable in the shipping box and should survive the transit, arriving in perfect condition.

Non-Returnable Items:

We consider all sales to be final, and do not accept returns. If your item arrives damaged, please read the paragraph below titled Damaged Items below that highlights what to do when an item arrives damaged.

Refunds:

We do not provide refunds.  If their is an unique situation that transpires, those situations will be evaluated on a 1:1 basis, and store credit will be issued through via a gift card.

Damaged Items:
Please inspect the order upon reception and contact us immediately if the item is damaged or if order contains the wrong item, so that we can evaluate the issue and make it right.  Each package shipped is insured automatically.  The cost of insurance is included with the cost of shipping, usually 1.5% of the total shipping costs.

In the event that an insurance claim needs to be filed, it's up to the customer to file their own claim to receive the monetary compensation from the outcome of the insurance claim.  

In order to ensure you receive a positive outcome for filing your insurance claim, you must adhere to these rules the insurance provider requires as supplemental documents to validate your claim.

Please make sure to follow these mandatory steps for successful claim submission:

  1. Remove the item from the packaging
  2. Take photos of where the item is damaged
  3. Take photos of the shipping box
  4. Take photos of the bubble wrap
  5. Take photos of the tissue paper
  6. Take photos of the foam shipping peanuts
  7. Fill out the normal insurance claim document provided to you from the insurance provider.
  8. Once steps 1-7 are completed, submit all documents to the insurance provider for processing.

If the shop covers the insurance cost for the order, the customer must adhere to steps 1-8 as stated above, or we will not be able to assist in processing the claim.

Contact Us:

You can always contact us for any return question at hello@monkandmoon.com.